THE CRONUS SHOP
CRONUS ZEN OUT-OF-WARRANTY SERVICE
Did your Cronus Zen run out of its 90-day warranty? No stress! We've setup a mail-in return service for you. We do not care when or where you bought it! Just send the faulty items our way. Forget the boxes and manuals and hey, if any of the USB cable are faulty, we'll replace those too.
Here's the sweet deal: Your replacement Zen will come with our highly sought-after White Glove Upgrade Service ($9.99 value), which we are so confident in that it also includes an extended 1-year warranty!
How It Works:
Mail It In: Send your defective Cronus Zen (and any bad USB cables) to:
6232 Spotswood Trail
Penn Laird, VA, 22846, USA
- Use a trackable service like UPS Ground or USPS Priority. You handle this part; we've got the rest covered.
- Cronus Returns
Spend a Little Cash: Purchase the Out-of-Warranty Service, and during checkout:
- Choose your preferred shipping method for the replacements.
- You might spot an estimated shipping date. Ignore that. We'll activate the return shipping label once we get your package.
- Speedy Service: We understand the Zen-sized gap in your gaming. So, after we receive your package, expect your replacement to be dispatched within a day.
- Damage Surcharge: If your Zen shows signs of wear like damages to its case, USB ports, or LED screen, there's a $10 surcharge.
Just to Clear the Air: This out-of-warranty service is exclusive to cronus.shop.
One More Thing: This service is non-refundable.
Shipping & Returns
We ship worldwide using a variety of shipping services, with full tracking and insurance.
Orders are shipped within 24 hours, Mon - Fri.
USA orders over $100 qualify for free shipping.
You can cancel or change your order at any time from as long as it hasn't shipped yet.
All international orders may be subject to import fees and taxes. These must be paid by the receiver in their own country.
You can return your order for any reason within 30 days of purchase. Shipping fees and pre-programmed GamePacks are not elligible for a refund.
All items have a 90 day warranty against any fault, and a 1 year warranty if purchased with the Cronus Zen White Glove Upgrade Service or one of the exclusive bundle deals.
Visit account.cronus.shop to access all order control options.