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Are you in the USA and have a faulty Cronus Zen but no warranty? No stress! We've setup a mail-in return service for you. We do not care when or where you bought it! Just send the faulty Zen our way and we will swap it with a fully upgraded & tested replacement.

Here's what you get:

  1. A replacement Cronus Zen, fully tested and upgraded with our popular White Glove Upgrade Service ($19.99 value!).
  2. All shipping included: You'll get a return shipping label to send your faulty items to us, and we will ship the replacements to you without any hidden charges!
  3. A 90 day all faults warranty which guarantees a working replacement - we will even pay for the shipping! (This doesn't cover changing your mind).

How It Works:

  1. Mail It In: When you purchase you will be sent a pre-paid USA shipping label. Print the invoice you are emailed and include it in the packaging.
  2. Speedy Service: We understand the Zen-sized gap in your gaming. So, after we receive your package, the replacement will be dispatched within 1 business day. You will receive an email with the tracking number.
  3. Damage Surcharge: If your Zen shows signs of wear like damages to its case, USB ports, or LED screen, there will be a $10 surcharge.

Just to Clear the Air: This out-of-warranty service is exclusive only to

One More Thing: This service is non-refundable.

Shipping & Returns

We ship worldwide using a variety of shipping services, with full tracking and insurance.

Orders are shipped within 24 hours, Mon - Fri.

USA orders over $100 qualify for free shipping.

You can cancel or change your order at any time from as long as it hasn't shipped yet.

All international orders may be subject to import fees and taxes. These must be paid by the receiver in their own country.

You can return your order for any reason within 30 days of purchase. Shipping fees and pre-programmed GamePacks are not elligible for a refund.

All items have a 90 day warranty against any fault, and a 1 year warranty if purchased with the Cronus Zen White Glove Upgrade Service or one of the exclusive bundle deals.

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